1. Describe the difference between the sequence (outline) of and effective bad news and an effective good news letter and explain the rationale of each.
2. What should your primary goal be in writing the opening of a letter?
3. Why is the closing such an important part of correspondence? What should it do?
4. What is the difference between a modified and full-block letter?
5. When is a full-block format inappropriate?
6. What are the five main parts of a business letter?
7. Because of the conventions of electronic communication, emoticons and chatroom abbreviations, such as BTW, are appropriate for professional email messages. T or F?
8. One way to show italics or underlining in email messages is to use intermittent underlining as in __Handbook of Technical Writing__. T or F?
9. Because of its speed and wide availability, email has become the preferred method of correspondence for all communication occasions. T or F?
10. Brevity is more important than substance in a memo subject line. T or F?
11. A writer of a memo validates a memo by putting a complimentary close at the bottom and signing her name in full. T or F?
12. When cc. appears at the bottom of a memo or letter, it indicates that part of the memo has been copied verbatim from some other source. T or F?